Return and Refund Policy
At Vylunera™, we want you to feel confident when shopping with us. This Return and Refund Policy explains how return requests, exchanges, damaged items, and refunds are handled after purchase.
Return Window
Vylunera™ offers a 30-day return period. This means you may request a return within 30 days after your order has been delivered.
To qualify for a return, the item must meet the following conditions:
The product must be unused and in its original condition
The item must be returned with its original packaging
All included parts, accessories, tags, or inserts must be included when applicable
Proof of purchase or an order confirmation is required
Items that do not meet these conditions may not be eligible for return.
Starting a Return Request
To begin a return, please contact us before sending anything back.
Email: service@vylunera.com
Please include your order number, the email address used at checkout, and the reason for your return request. Photos may be requested if the item arrived damaged, defective, or different from what you ordered.
If your return request is approved, we will provide return instructions, including where to send the item and any next steps required.
Items returned without prior approval may not be accepted.
Damaged, Defective, or Incorrect Items
Please check your order carefully after it arrives.
If your item is damaged, defective, or not the product you ordered, contact us as soon as possible. To help us review the issue quickly, please provide:
Your order number
A clear description of the issue
Photos of the item and packaging
Once reviewed, we will work with you to provide an appropriate solution.
Items That Cannot Be Returned
Certain items may not be eligible for return, including:
Items that have been used, installed, damaged, or altered after delivery
Products returned without original packaging or included accessories
Custom, personalized, or final sale items
Gift cards
Items not purchased directly from Vylunera™
Original shipping fees paid at checkout
For hygiene, safety, and product condition reasons, we reserve the right to refuse returns that do not meet our return requirements.
Exchanges
The quickest way to receive a different item is to return the original product first. Once the return is approved, you may place a new order for the item you prefer.
If you received the wrong item or a defective product, please contact us so we can review the issue and assist with the next step.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers may have the right to cancel or return an order within 14 days of delivery without providing a reason.
To qualify, the item must be unused, in its original condition, returned with original packaging, and accompanied by proof of purchase.
This does not affect any additional return rights offered under our standard 30-day return period.
Refund Process
After we receive and inspect your approved return, we will notify you about the refund status.
If the return is approved, the refund will be issued to the original payment method used at checkout.
Please allow up to 10 business days for the refund to be processed after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at service@vylunera.com.
Return Shipping
Return shipping instructions will be provided after your return request is approved.
Customers are responsible for following the return instructions carefully. Vylunera™ is not responsible for returns sent to the wrong address or returns shipped without authorization.
Return Address
Please do not send returns without first contacting us and receiving approval.
Company Name: Pacific Auto Company
Address:10725 Rush St, South El Monte, CA 91733
Phone: (626) 350-8000
Email: service@vylunera.com
Thank you for choosing Vylunera™. We appreciate your support and will do our best to make the return and refund process clear, fair, and convenient.